Support & Help

Q: I'm not getting notifications

Check your notification settings in the Olarm app and ensure notifications are enabled on your device. Visit our help centre for detailed troubleshooting steps.

Q: How do I add secondary users to an Olarm device?

Open the Olarm app, go to device settings, and select 'Manage Users' to invite secondary users via email. They'll receive an invitation to download the app and access the device.

Q: Why am I not seeing my Olarm devices after updating the Olarm app?

Try logging out and back into the app. If devices still don't appear, check your internet connection and ensure the Olarm device is online. Contact support if the issue persists.

Q: I don't remember my original Olarm login credentials

Use the 'Forgot Password' option on the login screen to reset your password via email. If you need further assistance, contact support@olarm.com.

Q: How many users can I add to a single Olarm communicator?

You can add multiple secondary users to a single Olarm device. There's no strict limit, allowing families and teams to share access to the same system.

Q: How do I change the primary user on the Olarm?

To change the primary user, contact Olarm support. The current primary user will need to authorise the transfer. Email support@olarm.com with your request.

Q: How do I show more zones and areas in the Olarm app?

Go to device settings in the Olarm app and configure zone visibility. You can enable or disable specific zones and areas based on your alarm panel setup.