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Installation Guide

Olarm HUB

Powerful core of the Olarm ONE system

View Datasheet
Tools needed for installation
  • Flathead screwdriver
  • Phillips screwdriver
  • Drill
  • 2.5mm Drillbit
  • Conduit (optional)
  • Long-nose pliers
What's in the box
  • Olarm HUB
  • Mounting hardware
  • Cable ties
  • Power cable & adapter
  • 25600mAh backup battery

Step 1

Plan your installation

Take into consideration these aspects when planning your Olarm HUB installation.

Step 2

Remove the front lid

Use a flathead screwdriver to release the locking screw and lift off the lid.

Step 3

Add your Olarm HUB

Scan the QR code on the Olarm HUB to add the device to your Olarm APP, then name your system.

Step 4

Insert the battery

Place the battery into the Olarm HUB. The system LED will flash white when powered on correctly to indicate the device is powering up. If you see a red LED, flip the battery around.

Step 5 (optional)

Connect to Wi-Fi

The device will be online immediately should cellular connectivity be available. Wi-Fi will improve speed and reliability of your system.

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Step 5.1

Using the in-app prompt

After adding the Olarm HUB to the app, you will prompted to connect your device to Wi-Fi. If the Wi-Fi LED goes red, you have inserted the wrong Wi-Fi credentials.

Step 5.2

Using WPS mode

Hold the FN button down for 3 seconds with a flathead screwdriver. The system LED will begin flashing yellow. Then press the WPS button on the back of your Wi-Fi router. *Not all routers have the WPS functionality.

Step 6

Ensure adequate 4G location

Using the 4G LED lights, which update every 30 seconds, ensure the location of installation has good or strong connectivity. Reposition device if you only have one solid 4G LED.

Step 7

Connect a DC power source

The Olarm HUB supports DC power of up 24V. Only one DC power source can be supplied.

Step 7.1

Using the DC power adapter

Plug the provided DC power jack into the Olarm HUB & connect the power jack to the DC adapter, then plug into the main power source.

Step 7.2 (Alternative)

Directly wire in 7-24V DC

Wire a 7-24V DC power source into the terminals (+) & (-) on the Olarm HUB. Ensure the input does not exceed 24V to avoid oversupplying the device.

Step 8 (optional)

Connect to ethernet

Connecting the device to Ethernet will improve speed and reliability of your system. The LEDs on the Olarm HUB's LAN port will light up and the Ethernet LED indicator will go solid blue should the connection be successful.

Step 9

Secure to a surface

Olarm recommends mounting the Olarm HUB in a secure position with the provided mounting hardware. Ensure the tamper breakout is secured tightly.

Step 10

Secure the cables

Loop the provided cable ties through the strain-relief loops and around the cables. This provides extra tamper protection and prevents cable strain.

Step 11

Break off the cable knockouts

Snap out the relevant cable knockouts with pliers to allow the cables to run out the enclosure once closed.

Step 12

LED States of the Olarm HUB

Reference the LED patterns to understand your device status:

Troubleshooting

Why won't my Olarm HUB power up?
  • Check that the power supply is connected properly and switched on.
  • Remove and reinsert the battery correctly.
  • If there is still no response, try another power source or adaptor.
Why is my Olarm HUB not coming online?
  • Check which communication path is being used: 4G, Wi-Fi, or Ethernet.
  • If Wi-Fi or Ethernet is being used and there is no cloud connection, the site internet may be down.
  • Confirm the customer's internet is working, then retry. If internet is working and the HUB still does not connect, contact Olarm.
Why does my Olarm HUB have poor 4G signal?
  • The mounting point may have weak mobile coverage.
  • Move the HUB away from metal surfaces, gate motors, DB boards, and thick walls.
  • Even a small change in position can improve signal a lot.
Why is my Olarm HUB searching for 4G for so long?
  • The HUB is struggling to lock onto a usable mobile signal.
  • Test another mounting position before fixing it permanently.
  • If signal remains poor everywhere on site, consider using Ethernet instead or try pair Wi-Fi using WPS mode.
Why does my Olarm HUB have 4G signal but still not connect to the Olarm Cloud?
  • This usually means there is signal, but the cloud connection is not completing.
  • Retry the setup and check that the HUB was added correctly in the app.
  • Restart the HUB and let it reconnect. If it still fails, contact Olarm support.
Why is my Olarm HUB showing a red 4G LED?
  • The HUB can see signal, but the 4G connection is failing.
  • Restart the device and retry onboarding.
  • If the signal is good but it still fails, the issue is unlikely to be placement alone. Contact Olarm if the failure continues.
Why won't my Olarm HUB connect to Wi-Fi?
  • The most likely cause is that the Wi-Fi password was entered incorrectly in the Olarm APP.
  • Re-enter the Wi-Fi password carefully and try again.
  • Also check that the HUB is close enough to the router during setup.
Why is my Wi-Fi LED red?
  • The most likely cause is an incorrect Wi-Fi password entered during setup.
  • Go back into the Olarm APP and re-enter the Wi-Fi details carefully.
  • If the password is correct, move the HUB closer to the router and retry.
Why is my Olarm HUB connected to Wi-Fi but not to the Olarm Cloud?
  • The site internet may be down even though the router is on.
  • Test the internet on another device connected to the same Wi-Fi.
  • If the internet is working and the HUB still cannot reach the cloud, contact Olarm.
Why is my Olarm HUB searching for Wi-Fi?
  • The HUB may be too far from the router or the Wi-Fi details may have changed.
  • Move the HUB closer to the router and re-enter the Wi-Fi details in the Olarm APP if needed.
  • Complete setup before moving the HUB back to its final mounting point.
Why won't my Olarm HUB connect via Ethernet?
  • Check that the Ethernet cable is plugged in properly at both ends.
  • Confirm the router or switch port is active and that the site internet is working.
  • Try another cable or another port on the router if needed.
Why is there no cloud connection via Ethernet?
  • The site internet is likely down, or the network is not providing internet to that port.
  • Test the same Ethernet connection on another device.
  • If the internet is working and the HUB still will not connect, contact Olarm.
Why is my Olarm HUB showing a battery error?
  • The battery may be inserted incorrectly.
  • Remove it and reinsert it properly.
  • Make sure it is seated fully before closing the unit.
Why is my Olarm HUB showing a warning or fault?
  • Check the Olarm APP for any system faults and resolve as suggested in-app.
  • A power failure, connection to detector lost, or a tamper are common causes of an orange status LED.

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